Cancellation & Refund Policy

Thank you for shopping at Precious Garments. We value your satisfaction and strive to provide a seamless shopping experience. Please read our policy regarding cancellations, returns, and refunds carefully.

1. Order Cancellation

• Before Shipment: You can cancel your order at any time before it is dispatched from our facility. To request a cancellation, please contact our support team immediately. A full refund will be initiated to your original payment method.
• After Shipment: Orders cannot be canceled once they have been shipped or handed over to our logistics partners.

2. Returns & Exchanges

We accept return or exchange requests within 7 days of product delivery, subject to the following conditions:

• The garment must be unworn, unwashed, and undamaged, with all original tags and packaging intact.
• Returns are applicable if you receive a damaged product, a defective item, or the wrong size/color compared to your order confirmation.
• For reverse pickup, our logistics partner will attempt collection. If reverse pickup is unavailable in your pincode, you may need to self-ship the item back to us.

3. Non-Returnable Items

Certain categories or custom orders are not eligible for return or exchange unless delivered in a damaged condition:

• Custom-tailored or altered garments.
• Items purchased during special clearance sales or flash sales.
• Innerwear or specific delicate accessories due to hygiene reasons.

4. Refund Process

• Once your returned item is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.
• Approved refunds will be processed and credited back to your original payment gateway source (via Razorpay) within 5 to 7 business days.
• Please note that shipping charges (if applicable) are non-refundable.

5. Damaged or Defective Goods

If you receive a damaged or defective package, please take a photo or a short unboxing video of the product and share it with us via email within 24 to 48 hours of delivery. This helps us expedite your replacement or refund smoothly.

6. Contact for Support

For any queries related to returns, cancellations, or refunds, please reach out to us:

Last Updated: June 2026